Join our Team as a Customer Experience Specialist
At Storytell.ai, we believe partnering with humans leads to the best outcomes. This is what makes the way we communicate with and relate to our users so important. After all, what does any startup need to do? Create a product people want and talk to users. So think of this as the “talk to users” department. It’s at least half of what we need to do (and we need to do it well). Excel here and we have a huge opportunity ahead of us!
Qualities central to this role:
Disposition: warmth, a desire to connect with others and an ability to do so
Eagerness: to learn, to support users and the entire CX team
Inquisitiveness: inhabiting a state of curiosity to determine what users want and come up with ways to strategize and problem-solve in the moment
Superb written communication in English: ability to shift tone, be informal and clear at the same time
Responsiveness: so much of what we do is time-sensitive. Are you ready to dive in when users need you? Anticipate users’ needs?
Ability to ride the wave of change: uncertainty is central to the experience of any early-stage startup. We may build new products or change our focus, etc at any point.
Speed: are you ready to run at the speed of a startup? While it’s certainly a marathon and not a sprint, this is not the humdrum routine of a clock-in and clock-out role.
Steady: Never having to be “managed” — always communicating proactively and maintaining focus
Agility: Being able to change priorities at a moment’s notice
Communicate with users on multiple platforms (including Slack and email)
Interact with them to see how we can get them to use our product daily
Find out what’s working for them and what’s not – and share that feedback with the Storytell team
Note bugs, add feature requests, and share these with the product team
Research content that would be meaningful to our users so you can run it through Storytell in their private channel
Attend our Engineering team’s sprint demos and create KB posts based on the learnings, like so https://www.web.storytell.ai/support/engineering-demos-updates
Process insights in ProductBoard so we can turn user feedback into our product roadmap
Create demo videos on how to use our product
Help create weekly reports on our users, based on their activity in PostHog and Metabase
Proficiency in the following programs/tools:
Google Meet / Zoom
Willingness to learn and use
What we offer you
An opportunity to
exercise your problem-solving skills
a massive opportunity to learn
all the aforementioned tools
How to facilitate meetings
Tools to keep you accountable
ARCI (often called RACI) as part of your daily communication
grow in your career journey through support on many dimensions, such as:
clean communication, a framework we’ve adopted to navigate misunderstandings, etc
help to build our systems and processes
make a huge contribution to the future of Storytell and AI
Learn how our product works
Be on the cutting edge of AI
Use AI in your everyday life
Why all these assignments? We really invest in you when you become part of our team, so we want to make sure that we are a match prior to signing on the dotted line. We also want to avoid upset and confusion on both sides.
What do we mean by a match?
Already being familiar with the tools we use. We’re a scrappy startup, so we don’t have time to teach foundational skills. If you’re a quick learner, great! If not, this isn’t the right fit.
Adding to our culture. We want cognitive diversity – not a group of people who think exactly alike. It’s as if we’re creating a delicious meal together and we’d love it if you brought a great dish to complement what’s already on the table.
Your relationship to our values. Are our values already a part of your life? This is worth exploring both for you and for us.
We are genuine with each other and we’re also focused on delivering results.
If there’s a conflict, we always address that with each other directly over video, never Slack or email, using the Clean Communication framework.
We do what we say we’re going to do – we show up. We call this embracing accountability.
Seeing how you respond to these assignments is a great way for you to get a sense of how we work and what’s important to us and for us to better understand you and how you work.
Create your own ReadMe in Notion about what’s important to you, your working style, and how you relate to our values
Record a Zight video of you asking your own SmartChat™ questions about your ReadMe
Create a SmartChat™ and upload your ReadMe
Test it out by asking questions related to your ReadMe
Record a video testing the SmartChat™
*Here is Erika's SmartChat™. You should be able to get answers like this about you, when you ask your own SmartChat™.
Try out our product
Give us feedback on our product – including any benefits or challenges with
How would you describe what our product is trying to do, in your own words?
Send an email to firstname.lastname@example.org and cc email@example.com. Use "Applicant: Customer Experience Specialist" as subject.
Life at Storytell
We are here to Distill Signal from Noise and we'd love to have you join our Crew.
Everyone is Crew: We are here to build an impactful company together while supporting each other in our personal and professional journeys.
The Power of Now: “There are only two days in the year that nothing can be done. One Is called Yesterday and the other Is called Tomorrow” - Dalai Lama
We Prioritize Clean Communication in our Interactions: We communicate with each other in “Clean” ways. We create a safe environment for feedback and define ARCI in our interactions to drive clarity.
We follow the three levels of clean communication in the workplace.
We Default to Transparency: We “flip the bit” and justify opacity instead of defaulting to it.
We are a Learning Organization: We know the only failure is a failure to learn.
Meet the Founders
We are building a remote-friendly company. The Founders are based in the San Francisco Bay area and we work in a distributed manner across several US time zones.
Learn about our Vision, Mission and Strategy:
Storytell is distilling signal from noise by creating and recommending Story Tiles™.
We are building AI-driven platform that converts any content into Story Tiles™ and uses AI & ML to create useful knowledge — “stories” — to break down organizational silos internally, and fuel go-to-market and recruiting efforts externally.
Dig into our Vision, Mission and Strategy here.
Our Shared Values:
We believe that being aligned on our shared values is the foundation of how we build, belong, and how we show up for each other and to the broader ecosystem. You can find our shared values here.
Don't Meet Every Single Requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Storytell we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
We offer you an opportunity to:
Work directly with our C-level executive team
Exercise your problem-solving skills
Learn the fundamentals of a startup
Grow in your career journey through support on many dimensions, such as:
Learning and practicing clean communication
Build our systems and processes
Make a huge contribution to the future of Storytell, AI – and the world!
We will support you if you want to become a Founder someday
The Founders at the very beginning of Storytell