In the ever-evolving landscape of customer success, the ability to quickly access and analyze customer data is paramount. This webinar highlights the transformative power of Storytell's SmartChat™ in empowering customer success teams to harness their data efficiently and effectively.
Want to SmartChat™ with all of our webinar content? You can do it right here -- ask any questions you'd like of the content we covered here!
Storytell Webinar: Increase Customer Success with AI
During this webinar session, we explore the features of SmartChat™ that allow customer success professionals to seamlessly navigate through vast amounts of customer interactions, support tickets, and feedback—structured or unstructured. By integrating SmartChat™ into their workflow, customer success teams can rapidly synthesize data to drive retention, satisfaction, and growth.
Highlighted scenarios for SmartChat™ use in Customer Success:
• Pain point: “Sifting through customer feedback is overwhelming and time-consuming."
• Pain point: “We have rich customer data, both structured and unstructured, but lack the tools to analyze it for upsell opportunities."
• Pain point: “Presenting data insights to executives and stakeholders is a challenge."
Learn to leverage the dynamic capabilities of SmartChat™ to not only meet but exceed customer expectations, ensuring your organization's competitive advantage in the customer success domain.
Want more? Here's the playlist of all Storytell Webinars or you can SmartChat™ with them all here.
Hey users, another productive week for our engineering team delivering both frontend and backend improvements. Get the details on these updates by viewing our demo videos. We'd love to hear your feedback, so please keep it coming!
1. Storytell V2's front-end enhancement introduces workstream, a minimizable navigation panel, content viewing in grid or table formats, a functional chat window with adjustable overlay options, and UI state retention through cookies for a consistent user experience.
2. Visual Story Tiles™ are now in SmartChat™, enhancing user interaction by directly embedding and displaying videos within the reference panel, allowing you to view source content without navigating away from the chat interface.
3. Assistant API calls will now efficiently store CSV reports with OpenAI and on local servers, utilizing an assistant file ID for quick retrieval, while the new chat bubble link offers immediate access to documentation on analytics mode.
4. The upcoming Storytell V2 update features enhanced 'view all' buttons, modals adjusted for optimal fit, and optimized chat bubble interactions, all designed to minimize browser reflow, thus boosting the platform's performance and user experience.
Creating a voice doc is like mapping the DNA of your brand's communication style.
Here's a step-by-step guide on how I composed an email in the style of a pirate's voice:
1. To begin, head over to SmartChat™ and select 'World's Knowledge' to start a conversation with our foundational LLMs.
2. Paste in this prompt on the chat box to create your voice doc:
A "voice" document is a way to describe the writing style based on all the content here. When creating a "voice" document, use the concept of "over statements". An "over statement" is one good thing over another good thing. For example, if the content is humorous, the over statement might be "Humorous over Intellectual".
Create a "voice" document using "over statements" in a Markdown table, with each row being a different "over statement" in bold in the first column, followed by a 100-word summary detailing why that over statement was chosen in the second column. In the third column, give an example from the body of work to support the conclusion in column one.
3. Once you've set up your voice doc, use this prompt to put the voice doc you want to use:
This is the [name of individual or company] voice: [insert voice doc]. Next you will rewrite the content I share in the "[name of individual or company] voice". Respond with "I am ready to re-write in the [name of individual or company] voice."
At this stage, I used a 'Talk Like a Pirate' article I found online to use as a voice doc.
4. Once it responded with "I am ready to re-write in the name of Pirate's voice," I dropped the email I want rewritte and hit enter.
Learn more from Erika's YouTube video:
