2) We invite you to engage fellow users if you happen to be online at the same time. For instance, let's say someone has a question -- you could jump in to help out.
For instance, we got this message from a potential Storytell user in the demo channel
And then our very first Storytell Ambassador revealed himself by responding like so :
3) Guidelines: be kind, professional, and helpful
For instance, if someone asks a question you don't know the answer to and you can't find in the KB, you could:
tag someone on the CX team (Erika or Pat) to see how they can help out
or you could focus on responding to questions you do know the answer to
The reason Adi's response above was great was that he had already installed Storytell in his workspace, so he knew how to assist. If that's not something you've done, you could direct them to the Storytell docs (http://go.StoryTell.ai/Docs) and tag someone from the CX team.
Because Storytell is brand new, the majority of questions may be around how to use Storytell.
4) If you have feedback and suggestions for the CX team, please do share! Perhaps you see KB posts that need creating or common issues users are facing. Part of your role could be surfacing those things to Storytell.
5) We plan to develop this program further; this is our "safe to try" MVP. Let us know what you think!
FYI: when we're hiring for the Customer Experience (CX) team, we give candidates further along in the process the option of becoming momentary Storytell Ambassadors to get a feel for the space. If they want to try it out, they don the 'cap' of Storytell Ambassador for a few days and take on everything described above.