First: thank you! We so appreciate you finding this bug and letting us know about it.
Second, sorry that you ran into a bug. We don't want to get in the way of you getting value from our product.
Third, since you are in fact filing a bug, here's how to go about that:
Let us know what you're experiencing
Describe the bug in one brief sentence -- what's happening?
What's your "bug recipe": What steps did you take to arrive at the bug?
Name the Product (Chrome Extension, SmartChatâ„¢):
If the Chrome Extension, what version?
Did it happen while chatting with or uploading content?
If yes to the above question, share the URL of the content (if it has a URL)
Want to be magical? Share a screenshot or a short video of the issue
Want to be extra magical? Share a screenshot of the console of the page where you experienced the bug
Communication pathways -- how you can contact us about the bug:
Post your feedback under 'Share Your Feedback' on our support forum https://go.Storytell.ai/support
Send us an email at feedback@storytell.ai
Join our public Slack workspace, Storytell Playground, and share your feedback there