What users think about VirtualMe™ when they see it for the first time
“It looks like a chat interface (chatbot). Where does the chatbot get information?”
During the user session, Erika asked the users, “What’s the first thing that comes to their mind when they see VirtualMe™?”. Users expressed curiosity about the magic behind VirtualMe™’s ability to generate responses. One user wanted to know how it selects and formulates responses and decides which information to use to answer a question.
“Can this chatbot answers a wide range of questions?”
One user shared their thoughts on understanding the sources from which VirtualMe™ retrieves its information, and if it can answer a wide range of questions.
Another user suggested that it would be ideal if the answers can also be tailored for a specific VirtualMe™ with specific areas of expertise. Imagine chatting with two different VirtualMe’s (with different expertise) –the first is an investment expert, while the other is a tech expert. The VirtualMe with investments expertise should have a clear and more concise answer than the latter.
Users’ Onboarding Experience on their VirtualMe™
“What would be valuable to you? When you try to envision interacting with your virtual self or having others interact with it, what do you imagine?”
Storytell crew encouraged the users to create and explore their own VirtualMe™ and later on shared their onboarding experience on the following:
Uploading a photo
Users expressed their longing for confirmation when a piece of content, like their photos, has been successfully uploaded. One user shared how it can be a confusing experience not to have received a confirmation after uploading a photo.
Adding knowledge to their VirtualMe™
After the initial setup of choosing a username and uploading a photo is done, users expressed their longing for how to add more knowledge after the initial setup. One user shared that when they reached the part where they had to upload their knowledge, they had thoughts on what kind of “knowledge” they needed to upload.
“Draft” mode vs. “Launch” mode
Another user shared how it would be helpful to receive another confirmation that their draft has already been saved before publishing.
The “draft” and the “launch” mode is the two last step into completing the VirtualMe™. Users shared their understanding of the two ideas that draft means it’s not live yet, while launch means published.