@Erika Anderson - CCO of Storytell, and Storytell Crew, together with Storytell users, discussed users' onboarding experience in creating their own VirtualMe™ during Storytell’s bimonthly User Group.
Want to join next time? Click here.Try it yourself: Create your own VirtualMe™
What users think about VirtualMe™ when they see it for the first time
“It looks like a chat interface (chatbot). Where does the chatbot get information?”
During the user session, Erika asked the users, “What’s the first thing that comes to their mind when they see VirtualMe™?”. Users expressed curiosity about the magic behind VirtualMe™’s ability to generate responses. One user wanted to know how it selects and formulates responses and decides which information to use to answer a question.
“Can this chatbot answers a wide range of questions?”
One user shared their thoughts on understanding the sources from which VirtualMe™ retrieves its information, and if it can answer a wide range of questions.
Another user suggested that it would be ideal if the answers can also be tailored for a specific VirtualMe™ with specific areas of expertise. Imagine chatting with two different VirtualMe’s (with different expertise) –the first is an investment expert, while the other is a tech expert. The VirtualMe with investments expertise should have a clear and more concise answer than the latter.
Users’ Onboarding Experience on their VirtualMe™
“What would be valuable to you? When you try to envision interacting with your virtual self or having others interact with it, what do you imagine?”
Storytell crew encouraged the users to create and explore their own VirtualMe™ and later on shared their onboarding experience on the following:
Uploading a photo
Users expressed their longing for confirmation when a piece of content, like their photos, has been successfully uploaded. One user shared how it can be a confusing experience not to have received a confirmation after uploading a photo.
Adding knowledge to their VirtualMe™
After the initial setup of choosing a username and uploading a photo is done, users expressed their longing for how to add more knowledge after the initial setup. One user shared that when they reached the part where they had to upload their knowledge, they had thoughts on what kind of “knowledge” they needed to upload.
“Draft” mode vs. “Launch” mode
Another user shared how it would be helpful to receive another confirmation that their draft has already been saved before publishing.
The “draft” and the “launch” mode is the two last step into completing the VirtualMe™. Users shared their understanding of the two ideas that draft means it’s not live yet, while launch means published.
Check out this demo from Taha, our Full Stack Engineer, for the onboarding flow.
Question for y’all: How’s your onboarding experience when creating your own VirtualMe™? We’re all ears for all your thoughts and feedback!
hi @kevin -- thank you for investing so deeply in your feedback (and our immediate future)!
first: for the URL for your VirtualMe™
while you are creating your VirtualMe™ initially, we have a secret token link so that you're the only one in the world who can upload data to your VirtualMe™. then once you've published it, it becomes https://storytell.ai/@kev
I'm gathering that this is confusing and you'd like a better flow that makes more sense.
second, for your designs, wow! I really love the VirtualWe idea. It's exactly in line with something we're working on, which is a VirtualMe™ per topic, like, in your case, investing. All the associated VirtualMe™ could be contributors to the overall topic area.
third: value -- what I hear you saying is that you want to consult a vast knowledge base to get the depth and breadth you're looking for in any given topic.
then I see you suggesting an overall summary of the VirtualWe content, delivered in a way that's easy to consume, like percentages, etc.
now for the user interface:
you want a dynamic experience with the VirtualMe™ -- that makes sense! what would you want to show up there?
you don't want to see suggested questions when you return to a VirtualMe™ page, and instead would like them to be collapsible. tell me more -- are you usually typing your own questions as opposed to using the suggested one?
on this note, how do you feel about similar chats appearing each time you open a VirtualMe™ (Hi, I'm ..., I speak ..., I'm knowledgeable about ...). what would you like to experience?
My VirtualMe:
https://storytell.ai/@kev? secretToken=ZaUifwvf8xBazHcdE3HDvX
By the way, calling it 'secretToken'! Is that a good idea?
First image is current layout:
Second Image is what I suggest:
Third image is brain-storming!
VirtualMe:
1- Value:
Let's clarify terminology first:
A user (first user) uploads something for VirtualMe app. For now, I call it 'personal knowledgebase' of user.
Second user aska a question to first user's VirtualMe.
Where does VirtualMe app get the answer? Is answer limited to 'personal knowledgebase' of first user?
a- If it is limited to 'personal knowledgebase' of first user: We don't need AI for that.
b- Next option: We can look at all 'VirtualMe's as a big knowledgebase of community (or humanity).
In which, when a user asks a question: VirtualMe app scans all knowledgebase and brings out organized answers.
Example:
Question: Where should I invest in 2023?
Action: VirtualMe app, which is an AI app, would scan all personal knowledgebases (all VirtualMes) which has experience in investment. Response would be something like:
- 40% of experts think investing in ABC is a good idea
- 30% of people thinks investing in DEF is a good idea
etc.
Of course we need AI app do the work. What would AI app do it different than a non-AI app?
2- User interface:
- I would put input box (question box) on top, just after 'Talk to me'.
- When I go to webpage: Seeing the same things everytime is not good. I would like a page that shows me different things each time.
- I don't like to see the content after 'You could ask me', everytime when I visit the webpage.
That part can be expandable/collapsable with a '?' or '^' or '>' next to 'You could ask me'.
I prepared 3 images. Let's see if I can upload them properly!