Chat with this content: https://go.storytell.ai/user-case-stephen-atwell
Stephen Atwell, a seasoned product manager, has found value in using Storytell in his daily work. This tool has become a crucial part of his operations, allowing him to manage and streamline various tasks more efficiently.
As a product manager, Stephen juggles a lot of tasks, and Storytell has made it easier for him to process and share information.
"It's like having an extra pair of hands. I can now focus more on strategic planning and decision-making." - Stephen Atwell, Product Manager
At an organization level, Stephen says Storytell helps saves time for his team since it can identify inspiring customer quotes from recorded meetings.
Here are the various use cases of Stephen using Storytell to improve his work as a product manager:
Identifying Expansion Opportunities: Stephen uses Storytell to identify potential expansion opportunities within existing customer accounts. By querying Storytell about what his customers deploy, he discovered a customer who was using a deployment target that he wasn't aware of. This insight revealed a significant usage growth opportunity. This highlights Storytell's value in uncovering hidden potential within customer data.
Meeting Summarization: Storytell helps him to automatically summarize meetings and identify action items. He can also ask questions about the meeting and get answers in seconds.
Writing Case Studies: Stephen uses Storytell to write case studies. He can ask Storytell to write a compelling case study about a customer and then fine-tune it based on the output.
Analyzing customer and prospect calls: Stephen uses Storytell to understand customer trends and figure out the next steps.
Aligning People: Stephen uses Storytell to align people by sharing common knowledge through SmartChatâ„¢ and sharing the links to these knowledge containers. He also uses it to answer questions from his sales team about different accounts or topics.
Fact Checking: One of the major benefits Stephen finds in using Storytell is the ability to fact-check the insights provided in the web app. He described Storytell as "a better version of Google" for his work. Instead of searching the internet, Storytell searches his customer data, providing him with insights directly relevant to his role. When Storytell provides an insight, it takes him back to the original data so he can fact-check and understand the context, a feature he appreciates for its accuracy and reliability.