What this value means:
We communicate with each other in “Clean” ways:
We create a safe environment for feedback because We are a Learning Organization and feedback is fire
How to live this value:
Even/Over Statements for this value:
Check it out over Letting a tension build
Express Feelings & Needs over Expressing Judgements
Own your choices over Everything happens to me
External focus on the customer over Internal focus on ourselves
Putting it into action:
Learn the ARCI framework, and use those terms in your day-to-day work. Who is accountable for a project? Who is responsible? What is the difference between the two? Who needs to be consulted? Informed?
If you said you were going to consult a particular party, follow through
We do “Root Cause Analyses" (RCAs)
Focus on correcting and remedying root causes rather than just symptoms.
Focus on HOW and WHY something happened, not WHO was responsible.
Be methodical and find concrete cause-effect evidence to back up root cause claims.
Consider how a root cause can be prevented (or replicated) in the future.
Part 1: Build a foundation in courageous candor
Distinguish between violent and nonviolent communication
Open Stages of Awareness to explore a way of looking at the world through this lens: everything we do is an attempt to meet a need.
Deepening your self-awareness will help you interact more effectively with your colleagues.
Part 2: Create agreements as a team
Make agreements about how you will communicate as a team
Learn how to address agreements that appear to be broken to find clarity and resolution
Part 3: Learn how to give and receive feedback
Gain clarity on how to set the stage for effective feedback
Come to an agreement about how and when feedback is given
Part 4: Learn how to navigate conflict and accountability
Learn ‣ for conflict resolution
Learn ARCI resolve issues of accountability
What this value doesn’t mean:
No unilateral activism — we’re all in this together
We do not become so focused internally that we forget that Market Signal is our North Star
We process communication misunderstandings in an efficient, effective and healthy way in order to better achieve our business goals
Why this value is important to us:
How we do things matters as much as what we do
To paraphrase Maya Angelous, people may not remember what you said but they will remember how they felt when you said it.
Dig in: Get more background on this value:
Other related resources: